Client Service Manager- Healthcare
Position Overview
Responsible for developing and maintaining Paladin Security Group’s security programs for all Paladin health care contracts throughout Calgary; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and fire safety emergencies.
Essential Job Functions
• Assists in the development of short and long range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin health care contracts
• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with clients in the portfolio
• Performs interviews to support Human Resources in fulfilling contractual staffing requirements
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio
• Ensures overall coordination of Paladin health care contract security plans by: developing and maintaining the security program; developing and maintaining facility plans and related documentation; coordinating and evaluating security and fire safety system and process testing requirements; ensuring regulatory requirements are met; and providing direction to related committees within the Paladin health care contracts.
• Supports other Paladin wide programs by delivering education/awareness sessions on security issues as required from time to time.
Requirements
• A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience.
• Minimum of three years supervisory/managerial experience in security and / or fire safety services, preferably in a health care environment.
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations
• An interest in golf or other social activity used to build client relationships
• Creative ability to foster new and better ways to perform and succeed
• Proven ability to build and maintain strong working relationships both internally and externally
Application Method
All interested applicants must submit a resume and cover letter to Tyson Black at tblack@paladinsecurity.com only those applicants who are short-listed will be contacted for an interview. When applying for this position, please clearly indicate this is your desired position within your email subject.
| |||||||||||||
| |||||||||||||
No comments:
Post a Comment