GEOX Sales Associate Job Description
Position Objective: To surprise our customers and maximize sales by consistently delivering customer service and high retail standards using outlined policies and procedures.
Customer Service
Delivers a high level of customer service to all customers at all times to exceed sales targets and grow the GEOX brand in Canada.
Maintains selling and service in the store as a priority including internal customers (ie:other company employees).
Considers the needs of the customer firstly and at all times, following GEOX service values.
Carries out the Five Steps of Selling as laid out by the company.
Exhibits a friendly, open and honest approach and willingness to help—encourages this with the rest of the sales team.
Knows at all times what sales targets are to be achieved.
Upholds company policy on refunds and exchanges, consulting with the manager when good will is needed.
Supports the management team in all elements of the season launch and SALE set up.
Consistently follows company policy on all elements of the dress code—portraying a positive image at all times
Acts in a professional manner with customers, managers and colleagues at all times.
Administration—Keep It Organized
Completes all personal administration tasks correctly with 100% accuracy.
Completes all store administration to company procedures 100% of time including but not limited to clock in/out, receiving product shipments (movements), sales reports, cash and POS procedures as well as personal KPI forms.
Assist in store administration and helping to resolve any issues.
Follows correct till procedures with 100% accuracy.
Stock Presentation—Keep It Beautiful
Maintains display and visual merchandising procedures in order to maximize sales and protect the GEOX brand.
Uses store directives to ensure the store and displays are merchandised according to company guidelines.
Delivers a high standard of visual merchandising within the store when replenishing and replacing new stock.
Maintains a high standard of housekeeping in the store at all times.
Personal Development—Build and Protect Your Future
Strives for continuous personal development through training and coaching programs to meet our store needs and personal career goals.
Take responsibility for own development by completing all training assignments successfully and on time.
Regularly reviews own performance against job profile.
Supports and assists with regular training to encourage development in other team members.
Loss Prevention and Security—Protect the Profits
Maintain store security, ensuring all company polices are adhered to 100% of the time and maintains a high loss prevention awareness.
Has a full working knowledge of security policies and procedures.
Complies with security and loss prevention procedures and techniques at all times.
Maintains a high level of security and loss prevention awareness.
Health and Safety—Protect Your Valuable Self
Maintains a safe working environment for customers and employees, ensuring the adherence to all company policies and procedures.
Identifies any health and safety concerns or threats to managers immediately and proceeds with action in a timely manner.
Acts appropriately in the event of fire or emergency situations.
Identifies any maintenance issues in the store and takes prompt action.
WORKING CONDITIONS: Physical requirements include standing and walking within the store for 100% fo the work schedule; frequent, but not continuous, light to medium effort to unpack and prepare merchandise which may require working with freight boxes weighing up to 22 kilograms.
The above statements are intended to describe the general nature and level of work being performed by sales associates. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of sales associates.
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