Bilingual Customer Service Representatives
Job Summary:
The Sales & Service Direct Associate is responsible for promoting ING Bank banking products to prospective and existing clients. Through our state of the art inbound and outbound service center, Direct Associates are responsible for selling value-added banking services while providing top-notch customer service.
Responsibilities:
- Add value to the customer experience by promoting and selling financial services offered by ING Bank
- Provide “one and done” servicing to existing clients and raise client concerns forward to management
- Meet and exceed individual and team sales objectives that support the Sales & Service team
- Deliver friendly and professional service to new and existing clients in an open concept service center environment
Competencies/Attributes:
- Conv eys an Inspirational ING Vision & Strategy
- Builds High Performing ING Teams
- Acts as a Team Player by collaborating and supporting colleagues and peers across the organization, while still being able to work independently when needed
- Results Oriented
- Focuses on the Customer by understanding the business from the customer’s perspective and by keeping in regular contact with customers to understand business priorities and issues.
- Entrepreneurial
- Committed to Self Development
Requirements:
- Proficien t sales and customer service skills
- Basic written and verbal communication skills
- Basic organizational skills
- Basic computer skills
- Shift work required
Qualifications:
- MinimumHigh SchoolDiploma
- 1-3 years work experience preferably in a retail/sales, customer service or banking environment
- French required
Disability Accommodation:
ING DIRECT will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to ING DIRECT would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.
| |||||||||||||
| |||||||||||||
No comments:
Post a Comment